General Terms and Conditions with Customer Information

Table of Contents

  1. Scope
  2. Conclusion of Contract
  3. Right of Withdrawal
  4. Prices and Payment Conditions
  5. Delivery and Shipping Conditions
  6. Redemption of Tickets
  7. Liability for Defects (Warranty)
  8. Applicable Law
  9. Alternative Dispute Resolution
  1. Scope

1.1 These General Terms and Conditions (hereinafter referred to as „GTC“) of Mr. Ulrich Jung, acting under „Nature Community eG“ (hereinafter referred to as „Seller“), apply to all contracts for the delivery of tickets that a consumer or entrepreneur (hereinafter referred to as „Customer“) concludes with the Seller regarding the tickets displayed in the Seller’s online shop. The inclusion of the customer’s own conditions is hereby rejected unless otherwise agreed.

1.2 A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or independent professional activity. An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

1.3 These GTC govern only the sale of tickets for certain events specified in detail in the Seller’s item description, not the conduct of these events. The conduct of the events is governed solely by the statutory provisions between the customer and the organizer, as well as any differing conditions of the organizer. If the Seller is not also the organizer, he is not liable for the proper conduct of the event, which is the sole responsibility of the respective organizer.

  1. Conclusion of Contract

2.1 The item descriptions contained in the Seller’s online shop do not constitute binding offers from the Seller but serve to make a binding offer by the customer.

2.2 The customer can submit the offer via the online order form integrated into the Seller’s online shop. After placing the selected tickets in the virtual shopping cart and going through the electronic ordering process, the customer makes a legally binding contract offer regarding the tickets in the shopping cart by clicking the button that completes the ordering process.

2.3 The Seller can accept the customer’s offer within five days,

  • by sending the customer a written order confirmation or an order confirmation in text form (fax or email), whereby the receipt of the order confirmation by the customer is decisive, or
  • by delivering the ordered tickets to the customer, whereby the receipt of the tickets by the customer is decisive, or
  • by requesting payment from the customer after the order has been placed.

If several of the aforementioned alternatives exist, the contract is concluded at the time when one of the aforementioned alternatives first occurs. The period for accepting the offer begins the day after the offer is sent by the customer and ends with the expiration of the fifth day following the sending of the offer. If the Seller does not accept the customer’s offer within the aforementioned period, this is considered a rejection of the offer, with the result that the customer is no longer bound by his declaration of intent.

2.4 When submitting an offer via the Seller’s online order form, the contract text will be stored by the Seller after the contract is concluded and sent to the customer in text form (e.g., email, fax, or letter) after sending the customer’s order. Beyond this, the contract text will not be made accessible by the Seller. If the customer has set up a user account in the Seller’s online shop before sending his order, the order data will be archived on the Seller’s website and can be accessed by the customer free of charge via his password-protected user account by providing the corresponding login data.

2.5 Before submitting the binding order via the Seller’s online order form, the customer can recognize any input errors by carefully reading the information displayed on the screen. An effective technical means for better recognizing input errors may be the enlargement function of the browser, with the help of which the display on the screen is enlarged. The customer can correct his entries during the electronic ordering process using the usual keyboard and mouse functions until he clicks the button that completes the ordering process.

2.6 Only the German language is available for the conclusion of the contract.

2.7 Order processing and contact usually take place via email and automated order processing. The customer must ensure that the email address provided by him for order processing is correct so that emails sent by the Seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all emails sent by the Seller or by third parties commissioned by the Seller to process the order can be delivered.

  1. Right of Withdrawal

3.1 Consumers generally have a right of withdrawal.

3.2 Further information on the right of withdrawal can be found in the Seller’s cancellation policy.

3.3 According to § 312g paragraph 2 no. 9 BGB, the right of withdrawal does not apply, unless otherwise agreed, to contracts for the provision of services in connection with leisure activities if the contract provides for a specific date or period for the provision. Accordingly, the right of withdrawal is also excluded for contracts for the sale of tickets for time-bound leisure events.

  1. Prices and Payment Conditions

4.1 Unless otherwise stated in the Seller’s item description, the prices quoted are total prices that include statutory value-added tax.

4.2 The payment option(s) will be communicated to the customer in the Seller’s online shop.

4.3 If advance payment by bank transfer is agreed, payment is due immediately after the contract is concluded, provided the parties have not agreed on a later due date.

  1. Delivery and Shipping Conditions

Tickets will be provided to the customer as follows:

  • by download
  • by email
  1. Redemption of Tickets

6.1 The ticket can only be redeemed once and only on the date specified on the ticket at the event location specified on the ticket.

6.2 The ticket is intended solely for use by the person named on it. The transfer of the ticket to third parties is excluded. If the Seller is also the organizer, he is entitled but not obliged to check the material entitlement of the respective ticket holder.

  1. Liability for Defects (Warranty)

If the purchased item is defective, the statutory provisions of liability for defects apply.

  1. Applicable Law

All legal relationships between the parties shall be governed by the laws of the Federal Republic of Germany, excluding the laws governing the international sale of movable goods. For consumers, this choice of law applies only insofar as the protection provided is not withdrawn by mandatory provisions of the law of the state in which the consumer has his habitual residence.

  1. Alternative Dispute Resolution

9.1 The EU Commission provides a platform for online dispute resolution on the Internet at the following link: This platform serves as a contact point for the out-of-court settlement of disputes arising from online sales or service contracts involving a consumer.

9.2 The Seller is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.


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